Privacy Policy

A Blissful Balance

Last Updated: June 2026

At A Blissful Balance, your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book appointments or use our services.

WHO WE ARE

A Blissful Balance is a holistic massage and facial therapy business based in Wellesbourne, Warwickshire.

Email: karin@ablissfulbalance.co.uk
Website: www.ablissfulbalance.co.uk

ICO Registration
A Blissful Balance is registered with the Information Commissioner’s Office (ICO) under registration number ZC165274.

WHAT INFORMATION WE COLLECT

Personal Information
• Name
• Email address
• Telephone number
• Address (where provided)

Appointment Information
• Booking details
• Appointment history
• Treatment preferences

Health and Consultation Information
To provide treatments safely and effectively, we may collect information relating to medical history, allergies, medications, pregnancy status, relevant health conditions, treatment notes and consultation records.

This information is collected solely for the safe delivery of treatments and is treated as strictly confidential.

Website Information
When you visit our website, certain information may be collected automatically, including IP address, browser type, device information, pages visited and website usage data.

HOW WE COLLECT INFORMATION

We collect information when you:
• Book an appointment
• Complete a consultation form
• Subscribe to our newsletter
• Contact us via our website, email or social media
• Purchase gift vouchers or products
• Interact with our website

HOW WE USE YOUR INFORMATION

We use your information to:
• Manage appointments and bookings
• Provide treatments safely and effectively
• Maintain client treatment records
• Communicate regarding appointments
• Send newsletters and marketing communications where consent has been given
• Improve our services and website
• Meet legal, insurance and regulatory requirements

We will never sell your personal information to third parties.

BOOKING SYSTEM AND CLIENT RECORDS

A Blissful Balance uses Fresha as its booking and client management system.

When you make an appointment, your personal information, appointment history, consultation forms and treatment records may be securely stored within Fresha.

Fresha acts as a data processor on our behalf and processes information in accordance with applicable UK data protection legislation.

EMAIL MARKETING

If you choose to subscribe to our newsletter or marketing communications, we may use your contact information to send updates, offers, event information and business news.

You may unsubscribe at any time.

LAWFUL BASIS FOR PROCESSING

We process your information under one or more of the following lawful bases:
• Consent
• Contractual necessity
• Legitimate business interests
• Compliance with legal obligations
• Provision of health-related treatment services

HOW WE STORE AND PROTECT YOUR INFORMATION

We take appropriate steps to protect your personal information against unauthorised access, misuse, loss or disclosure.

DATA RETENTION

We retain personal information only for as long as necessary to fulfil the purposes for which it was collected and to meet our legal, professional and insurance obligations.

Treatment records and consultation forms may be retained in accordance with professional insurance requirements, industry best practice and applicable legal requirements.

SHARING YOUR INFORMATION

We will only share your information when necessary to:
• Provide services requested by you
• Comply with legal obligations
• Meet insurance requirements
• Work with trusted service providers such as Fresha and website or email service providers

YOUR RIGHTS

Under UK data protection law, you have the right to:
• Access the information we hold about you
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Restrict or object to processing
• Withdraw consent where consent is relied upon
• Request transfer of your data where applicable

To exercise any of these rights, please contact:
karin@ablissfulbalance.co.uk

COOKIES

Our website may use cookies to improve user experience and website performance.

COMPLAINTS

If you have concerns about how your personal information is handled, please contact us in the first instance.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in legislation, services or business practices.